Communication

I will respond to customers’ messages within 4 -10 hours. Currently, customers can contact Marlenè Savio through email only. I will respond Monday through Saturday, 8:30 a.m. - 6:30 p.m.

Production Time & Product Arrival

ALL SLIDES ARE MADE TO ORDER.

There is a 5-day turnaround time between orders placed and arrival of your product. Once an item has been shipped, you will be notified, and will be provided with a tracking number.

ALL ORDERS WILL BE SHIPPED OUT ON DECEMBER 10.

Shipping

Products are shipped through USPS Priority Mail. A tracking number will be provided.

Once an item has been shipped, you will be notified, especially when there are carrier delays.

Standard shipping is 1-3 days. Fee: $12.00

Exchanges

Product exchanges are permitted only when the slides do not fit. Otherwise, all sales are final. The slides must be returned unworn, without damage and in the original packaging or the exchange will not be honored.

Exchange requests received outside of business hours will be handled at the beginning of the next business day. Business hours are Monday – Saturday, 8:30 a.m. to 6:30 p.m. The exchange label will be sent via email. Please allow a 5-day turnaround time to receive the new size. ALL SLIDES ARE MADE TO ORDER.

Colour Palette & CRAFTED SLIDE **each strap design on a pair of slides is different. each slide is CRAFTED & decorated differently.

Custom colour palettes for slides are available. No additional turnaround time.

Leave your preferred colour palette in the Notes Section of the Check-out/Payment Processing Page. Once the order is placed, I will email you with further instructions for your custom order.

ALL SLIDES ARE MADE TO ORDER.

MAINTENANCE Instructions

Avoid wearing your handmade slides in heavy rain.

If worn while raining, place slides in a room temperature space (a space that is not too cold or humid), then let dry and re-cure for 48 hours before wearing them again.

Note: Wearing the jean slides while they are wet makes them susceptible to getting dirty faster. Letting them dry for 48 hours will prevent slides from staining from dirt and debris.

Note: To ensure that the slides will hold up overtime, I use an adhesive with high viscosity levels to protect against moisture; I also use a professional grade paint and paint coats for maximum strength.

QUICK CLEANING TIPS

I recommend a medium bristle toothbrush for cleaning the slides to target debris/dirt removal. Move toothbrush in circular motion.

• Use lukewarm water.

• Ratio 1:3 (1 part stain remover/gentle cleanser to 3 parts water)

• Give your slides 48 hours to re-cure and dry.

Recommended stain removers: OxiClean Max Force or Shout.

Recommended soap cleansers: Ivory or Dawn.

Sizing

I offer whole sizes only. If you wear a size 7 1/2, for example, roundup to nearest whole size, 8.